{"id":18,"date":"2023-11-14T14:57:16","date_gmt":"2023-11-14T13:57:16","guid":{"rendered":"http:\/\/digistoun.com\/?page_id=18"},"modified":"2026-04-05T19:14:56","modified_gmt":"2026-04-05T18:14:56","slug":"refund-and-returns","status":"publish","type":"page","link":"https:\/\/digistoun.com\/es\/refund-and-returns\/","title":{"rendered":"Refund and Returns"},"content":{"rendered":"<p>DigiStoun is committed to providing our customers with excellent service and a fair returns process. <strong>We guarantee a working software license or your money back.<\/strong> We offer a 15-day return period on all purchases. Please note that digital products can be refunded <strong>only<\/strong> if they are <strong>invalid or non-functional<\/strong> and the request is submitted via email to <strong><a href=\"mailto:support@digistoun.com\">support@digistoun.com<\/a><\/strong> or via<a href=\"https:\/\/api.whatsapp.com\/send\/?phone=447384092167\" target=\"_blank\" rel=\"noopener\"><b> WhatsApp<\/b><\/a>\u00a0within 15 days of purchase.<\/p>\n<p>If you contact us within the first 15 days of purchase and we are unable to resolve your activation issue, <strong>we will provide a full refund promptly.<\/strong><\/p>\n<p>Refunds are processed within 3 to 5 business days of approval.<\/p>\n<p>All products sold on DigiStoun.com include <strong>1 year of support warranty.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-597\" src=\"https:\/\/digistoun.com\/wp-content\/uploads\/2023\/11\/accepted-140x140-1.webp\" alt=\"Accepted\" width=\"64\" height=\"64\" srcset=\"https:\/\/digistoun.com\/wp-content\/uploads\/2023\/11\/accepted-140x140-1.webp 140w, https:\/\/digistoun.com\/wp-content\/uploads\/2023\/11\/accepted-140x140-1-100x100.webp 100w\" sizes=\"auto, (max-width: 64px) 100vw, 64px\" \/><\/p>\n<p style=\"text-align: center;\">WE <strong>ACCEPT<\/strong> RETURNS WHEN<\/p>\n<ul>\n<li>The license delivered is invalid or non-functional (online or phone activation fails). Defective licenses will be replaced or refunded depending on the situation.<\/li>\n<\/ul>\n<p>Please note that all licenses sold by DigiStoun.com are <strong>valid for one unique device and cannot be transferred<\/strong>, unless otherwise stated in the product description.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-598\" src=\"https:\/\/digistoun.com\/wp-content\/uploads\/2023\/11\/denied-140x140-1.png\" alt=\"Not Accepted\" width=\"64\" height=\"64\" srcset=\"https:\/\/digistoun.com\/wp-content\/uploads\/2023\/11\/denied-140x140-1.png 140w, https:\/\/digistoun.com\/wp-content\/uploads\/2023\/11\/denied-140x140-1-100x100.png 100w\" sizes=\"auto, (max-width: 64px) 100vw, 64px\" \/><\/p>\n<p style=\"text-align: center;\">WE <strong>DO NOT ACCEPT<\/strong> RETURNS WHEN<\/p>\n<ul>\n<li>The customer has changed their mind or placed an order by mistake. Due to the digital nature of our products, we are unable to accept returns for this reason.<\/li>\n<li>The software is not compatible with the customer&#8217;s hardware or operating system. Compatibility is entirely the responsibility of the customer prior to purchase. For example, purchasing a Windows license for a Mac device, or purchasing a product designed for Windows 10 on a Windows 8 system.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>DigiStoun does not accept liability for any underlying local hardware or software issues that may prevent the normal functioning of any license sold.<\/p>\n<p><strong>By placing an order on our website, you agree to our returns policy. We reserve the right to update or modify this policy at any time.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>DigiStoun is committed to providing our customers with excellent service and a fair returns process. We guarantee a working software license or your money back. We offer a 15-day return period on all purchases. Please note that digital products can be refunded only if they are invalid or non-functional and the request is submitted via [&#8230;]\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/digistoun.com\/es\/wp-json\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digistoun.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/digistoun.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/digistoun.com\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/digistoun.com\/es\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":8,"href":"https:\/\/digistoun.com\/es\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":548,"href":"https:\/\/digistoun.com\/es\/wp-json\/wp\/v2\/pages\/18\/revisions\/548"}],"wp:attachment":[{"href":"https:\/\/digistoun.com\/es\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}